1. Do you supply to the public?

2. How far do you deliver?

3. Is there a minimum order quantity?

4. Do you have Chain of Custody?

5. What IS chain of Custody?

6. Where are you?

7. Which office should I ring?

8. What do these BS-EN numbers mean on this specification?

9. How do I open an account?

10. Can you deliver direct to site?

11. What's your environmental policy?

12. Do you offer cutting/processing services?

13. Do you do a brochure/price list?

14. Do you run Hiab vehicles?

15. Do you split packs?

1. Do you supply to the public?

As a rule no; we are mainly a bulk importer and wholesale operation supplying larger volumes to merchants and manufacturers. We would be happy to direct you to someone who can supply smaller quantities if that would help though.

Which office should I ring?

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2. How far do you deliver?

To some extent that depends on what you need!
Smaller quantities (less than 12t) are delivered mainly on our own vehicles on multi-drop runs. As these vehicles are based at our main stock depots in Newport and Birmingham, the only restrictions are how far the driver can get before he has to return!

As a guide, we regularly deliver to the following regions on our fleet:

London and the South East,
Central South,
South West,
All of Wales,
All of the Midlands
Home Counties,
North West,
Some parts of the North East.

Deliveries to areas outside of these are also fairly regular, but as they rely on outside hauliers, each delivery is arranged and costed individually. Full loads (24-28t) can be arranged for delivery anywhere in the UK. We can even deliver to other countries if you want!

Call us for further details

Which office should I ring?

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3. Is there a minimum order quantity?

Not as such but we do have to make sure the order and delivery are financially viable. There's also the practical considerations; some products would be very easily damaged in loading and transit if they were sent individually or in small quantities.

Call us and we'll be happy to look at your enquiries.

Which office should I ring?

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4. Do you have Chain of Custody?

Yes! Premier holds Chain of Custody certification through BM TRADA for both FSC and PEFC and is constantly striving to expand the number and volume of products sold under these schemes.

For details and copies of our certificates click <here><link to certificates pages>.

5. What IS chain of Custody?

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5. What IS chain of Custody?

Chain of Custody is a way of tracing legally felled, environmentally managed timber from renewable sources, from the forest through the supply chain to the finished product.

Chain of Custody certification is done by strict, independent third party auditors. At source, the forest resources are assessed to ensure they meet stringent environmental management standards.

Then at each point down the supply chain, each company that buys wood that is felled from that plantation/forest, either to process it or resell it, must be audited also to ensure their controls and procedures ensure traceability. This means that when they sell it on, (reprocessed or not) they must be able to prove that it actually came from the CoC certified material they purchased. If this can be demonstrated and maintained successfully, then as the next link in the supply ‘chain’, they are certificated and so it goes on.

Companies claiming CoC certification must be able to display current certificates issued by accredited certification bodies. This is so that when the consumer finally buys a product which has the assurance of, for example, an FSC label on it, they can be truly assured that this is the case, as it can be traced all the way back through every stage of supply to the forest it originated from.

If the material at any point goes through the possession of a supplier that is NOT Chain of Custody certified, then the chain is broken and from that point onwards, that product can no longer carry any claim that it is from legal and sustainable sources under that scheme.

The two main Chain of Custody schemes are the FSC (Forest Stewardship Council) and the PEFC (Programme for the Endorsement of Forest Certification). Premier have been CoC certificate holders under both schemes and were audited to the highest standard by BM TRADA.

Copies of our certificates can be found Here

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6. Where are you?

Premier Forest Products has two main sales office and stocking operations, one in Newport, South Wales, and the other in Birmingham.

For a map of our locations, click Here

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7. Which office should I ring?

In terms of our current sales office locations, if you are calling from a location beneath the line highlighted on the map below, then call our Newport Office. If you are above the line, call our Birmingham office

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8. What do these BS-EN numbers mean on this specification?

Many specification sheets may ask for something along the lines of “18mm Plywood to BS-EN636-1” for example. BS-EN numbers govern manufacturing and product performance standards across thousands of products, timber products included.

For more information on the most common BS-EN numbers relating to sheet materials, and what characteristics they refer to,
please refer to the trada website

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9. How do I open an account?

If you are a manufacturer or merchant, and wish to apply for a trade account, just click on our <account application form>, print it out, fill it in, and fax it to our Head Office (the number is on the form).

If you have any trouble in printing the form, phone us on 01633 254422 and we will be happy to fax/send/email one to you. The form is short, and processing your application normally takes no more than a day or two.

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10. Can you deliver direct to site?

It is a service we offer, yes, but it will depend on site restrictions. Things to bear in mind are: Our fleet is geared to delivering bulk, therefore the vehicles are a mix of large rigid and articulated curtain-side vehicles.

They are not suitable for off-load by overhead crane, no do they carry any means of offloading themselves, so the site will have to have suitable offloading facilities/arrangements.

Narrow or restricted access (or low bridges/cables) may also prohibit the vehicles being able to easily access the site. Weight restrictions may also apply. As long as these considerations are met, we would be happy to deliver to site.

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11. What's your environmental policy?

As a responsible timber importer and member of the Timber Trade Federation, we have a strict environmental policy and are constantly seeking ways to reduce the impact both our company and our trade has upon the environment.

For details of our environmental policy, click Here

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12. Do you offer cutting/processing services?

Through a network of professional and reliable subcontractors with whom we have built long-standing partnerships, we can offer a multitude of processing services which can be performed on our products.

These include cutting, profiling, milling, veneering, laminating, foiling, painting & lacquering, drilling, CNC routering, edging etc. Premier have always had a name in the trade for finding solutions to bespoke specifications and we are hugely experienced in this field.

Ring us and try us!

Which office should I ring?

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13. Do you do a brochure/price list?

No. At our level of the industry, prices fluctuate enormously due to international market conditions and exchange rates. We feel that they only way to be able to go to print with prices would be to inflate them sufficiently to cover for these fluctuations, and we do not believe that this would be to your best interest.

We would rather keep our prices far more competitive and encourage you to call us so we can give you the best possible deal.

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14. Do you run Hiab vehicles?

No; Hiab vehicles would seriously curtail the amount of payload that we could get on our lorries, and that would reflect heavily in the price of our goods if we sought to recover the higher haulage costs.

This doesn't restrict us from site deliveries though.

Can you deliver direct to site?

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15. Do you split packs?

Yes! Whilst it's nice to deliver in packs and we would encourage you to buy in packs if you can (it will be cheaper for you!) we understand that it's not always possible or desirable, so we are happy to offer split packs/loose sheets too.

How far do you deliver?

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